Darionna Jub

COMPANY IS A TOTAL SCAM -- PRODUCT IS *** -- CUSTOMER SERVICE SUCKS

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Refused to refund. Your company is a SCAM, your product is ***, and I'm telling everyone I know that unless one has $122.00 to throw away, to steer clear of your website. And, if my card gets hacked, I'll know who did it. Plus it has a funky smell. It no more looks like the website picture than a man on Uranis . . . the "hair" on the front of the wig is short, straight and sticks straight out.
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Loss:
$122
Cons:
  • Horrible customer service
  • Poor quality products
  • Scam
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

I had the exact same experience! Ewigsna.com is pure fraud!

Anonymous
map-marker Knoxville, Tennessee

Ewigsna - Wig Review from Knoxville, Tennessee

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HORRIBLE wigs. Smell is atrocious and color is unnatural. They looked like party costume wigs. I ordered two human hair wigs I tried to return but a Martin Carver who emails you told me my reason of bad quality wasn't a valid reason and wouldn't give me a return to address. They got me. He got my $400 PayPal told me to return them and once I had confirmation of delivery by tracking I would get my money back. I was HAPPY but short lived. My $40 for shipping to CHINA! ONLY TRACKED TO MIAMI NOT INTERNATIONAL. SO HE GOT ME. I couldn't prove delivery and of course they wouldn't say they received them. SCAM AND A FRAUD
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Reason of review:
Bad quality
Anonymous

EWigs returns & refunds Policy and wigsaftersales@***.com not responding to customer

My issue is that after following all the instructions on how to return merchandise I did not received any reply on confirmation that you received my e-mail and there is no other way to contact EWIGS or return merchandise. Republic of China is the return address but they refuse to accept the package My second issue is that paypal allowed and confirmed a payment of $124.80 to EWIGS . Receipt no.1423-82**-**13-5585 dated January 14, 2016 and I never received the merchandise I have lost $154.00 plus $127.80 Why is paypal not protecting the consumer? You should have raised a red flag or stop payments after all the complaints... I'm wondering if paypal is affiliated with Ewigs and covering up for that Bogus Company from China, How are we protected???? Georgette Michaud
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Loss:
$282
Cons:
  • Scammers
Reason of review:
I'm unhappy because because of all of the above!!!

Preferred solution: Full refund

2 comments
Calise Yeh

Thanks to pissed consumer an my

Bank I was able to get my money back from this bogus company you have to file a complain with your bank bout this company even if u went through paypal

They r useless too wen it come to Disputing anything Any claim I never use them again When paying for anything Thanks too pissed off consumer so your bank should be able to recover your refund so try them too I hope this help...

Guest

I'm now having the same problem with a company that works through EWIGS named YOURSWIGS. We went through 20 conversations thru email and did all that was requested of us including multiple pictures.

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Chelsee Ttm

Wig satisfaction

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My wig finally arrived on the 26th of December. After doing a little coloring, and cutting, I have to say that I love my wig. After my own artistic finishing touches, you wouldn't know in a million years that it is a wig, and the style I created was easy to sculpt, and maintain. I will be using ewigsna in the future, but now realize that it will take a bit longer than I realized to arrive to me. I look forward to repeat business with ewigna, and again and most pleased at the outcome.
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Pros:
  • Good quality
Cons:
  • Long delivery time
Reason of review:
Good quality
Anonymous
map-marker Collinsville, Illinois

Ewigna's customer services

I ordered the wig on Jan 30, 2016. Ewing sent a email to me saying due to a manufacture's issue it will be delivered not later than Feb 26, but did not come to March 1.

Also they send a red color wig.

I ordered brown one. They insisted that I ordered a wig color they sent.

Who does order the color she does not like.

I was so upset. I guess the wig have to go to the trash like someone else commented.

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Reason of review:
Order processing issue
1 comment
Guest

I have taken knowledge you ask reexportation of the wig i bought on internet under #EWIGS00011785 on July 9.

You perfectly know all the problems I had with the importation because i always asked you for a "HEALTHCARE COMPLIANCE" and you never wanted to help me in this situation, even Ms. Daniela Mole sent an email asking for help.

I called to DHL today in the morning and i had a big surprise that they made the re exportation on August 10th.

They were aware of the actions I have being undertaken but they never told me that you had requested the return and you less.

You only care about the money i payed. Now once again I demand the refun of all my money paid, $140 dollars. 114.40 and $25.96 for the wig and$25.96 for certified payments . I sent it in a previous mail.

I am very upset of you because you never help me to solving my problems here. I send the paids documents inbox

Now i have nothing and you have my wig.

So I will do the respective complaint against you and your business.

i will be waiting your answer and my refun as soon as possible. 2 archivos adjuntos

Zamantha Llk
map-marker Brantford, Ontario

"human hair" my ***

i ordered two wigs at the end of december. was told they would arrive by january 6 contacted the company on the 6 because i had not received any tracking info.

wigs were shipped out the next day and i received them on the 8 of january. i liked that i did receive my order quickly however the quality of the wigs is absolute garbage, assuming they were human hair I attempted to heat style one of them and it melted. thankfully it is at the bottom and i can have it trimmed off. after reading negative reviews i won't even bother fighting for a return as it is clearly a waste of time and will cost me money in the long run.

i will never purchase another item from overseas again. SHOP LOCAL lesson learned

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Loss:
$650
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Would anyone like to join me in boycotting the wig company EWigs until we get a return of our money in return for their appalling, badly made, ill fitting rubbish wigs? I live in France by the way but am bi-lingual and know what garbage is and charlatans are in any language.

Anonymous
map-marker Rancho Cucamonga, California

Ewigsna - Wig Review from Rancho Cucamonga, California

Ordered 3 synthetic and 1 human hair wig based on product photo, what I received was the absolute worst wigs I've ever seen! The colors were something from a nightmare, and the construction was even worse, I wouldn't donating the wigs, unless it was to a halloween costume store. Disregard the website return policy, because they will not accept refunds or returns, they told me it was too expensive for them, because the wigs are made in the Republic of China and the postage is too expensive! RUN FROM THIS SITE --IT IS A SCAM! The wigs I received are now in some garbage land fill, because they were thrown in the trash!!
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Reason of review:
Bad quality
Anonymous
map-marker Walnut, California

Good quality

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I have placed two orders on ewigs and the wigs are good. My wife said the color is perfect and the quality is good. I love this company. Ewhh172 is a very nice wig and my wife love it very much. I find it suitable to wear, and itโ€™s not expensive. My wife was very pleased with this item. The thickness was impressive, as was the length. It is comfortable to wear. No-one realizes it's not real. It looks very natural and the sale price is great too. She wear it everyday - whether for work, recreation or leisure. It washes and wears well.
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Pros:
  • Good quality
  • Fast delivery
Reason of review:
Good quality
Anonymous
map-marker Monett, Missouri

Scam Company do not order from them

Ewigsna - Scam Company do not order from them
Ewigsna - Scam Company do not order from them - Image 2
We order and received a wig. it was very poor quality. You could see stitches in the crown of the wig. No matter how you tried to style it, it kept falling straight down the middle of the face. When you could get it to stay parted for a little while, you could see the edge of the wig cap in the front. The pictures attached are the pictures I sent to Ewigsna as proof of poor quality. when I contact them to return it and get a refund, they asked for pictures, then supposedly lost the pictures. I recent the pictures then they offered me $45 refund on a $184 wig. Stating, I would have to return it to the manufacture in Asia and the shipping would be very expensive. When I told them this was an insult and felt they were just a scam, they came back and said talked to manager and final offer for a refund was $60.
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Reason of review:
Bad quality
Anonymous

Horrible Wig!!!!!!

The wig that I received was not the wig I ordered!Definitely not what was pictured! It was a rip off! Not even the right color. ***! Do they think people are ***? CROOKS! Don't order anything from them! Ever! I also waited a long time to receive the hot mess! I threw it in the trash. I never put it on my head! This is a counterfeit company not e-wigs! Beware! Don't get it twisted! ewiigsna is the scam site advertising as e-wigs.!
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Loss:
$190
Cons:
  • Low quality
  • Scammers
Reason of review:
Bad quality not as described
Anonymous
map-marker West Palm Beach, Florida

Be Aware: Ewigs Stole My Money!!

I ordered a human hair for $138.00 from Ewigs, in China. Due to color mismatch I returned the wig for another color to Ewigs in China. I have the UPS retuned slip. However, when I followed up with Ewigs, I was told when ever they receive the wig they will mail the replacement wig back to me! It has been 2 months but no wig!! Note: When I was sending the wig back in US post office, I was told, many have complained that the returned items back to China go to blackhole! I paied $28.00 for the returned item!! So, Ewigs stole $166.00 of my money!! PLEASE DO NOT SHOP FROM EWIGS and/or CHINA!! Please report their site to better business Bureau.
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Reason of review:
Bad quality
2 comments
Alivya Eoj

They did the same thing to me and I did not get a refund.

Teresa W Bwo

We are in the same position although live in France. Ordered from 'ewigsFR' implies the Company is in France.

Not so, its in China.

Wig completely unsuitable cost โ‚ฌ93, despite their Terms & Conditions stating 'A Reimbursement is GUARANTEED in 30 days', we have not received any money back, although they offered the derisory sum of โ‚ฌ15.

Their contact name should have warned me ....Ms Villain!....perhaps they're having a laugh with all of us customers!

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Anonymous
map-marker Cottonwood, Arizona

Totally ripped off by Ewigsna.

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Well, now I don't know what to do. There has been at least 10 emails between me and "Martin Carter" at Ewigsna about returning the wig I received from them. It is totally fake. I paid $115 for a human hair wig, and the wig that arrived melted when I used a flat iron on it. I thought it felt fake, so I tested it with heat. And I was right. I have sent photos of before and after pictures to no avail. I would just send it back, but I need a tracking number, and that would be a $60 shipping cost. They are not getting anymore of my money! Now they are ignoring me. Not returning any of my emails. If you have any suggestions please let me know. Sincerely, Donna Drake
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Loss:
$116
Cons:
  • Product or servide
Reason of review:
Check for all above.

Preferred solution: Full refund

Anonymous
map-marker Richfield, Ohio

SCAM

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I agree hundred percent.Had the same exact problem, I think it is a huge scam. When I realized that I ordered 3 wigs by mistake I tried to reach them. There was no phone number to call, so I emailed them, and Carter emailed me back saying that it was too late since it was a custom order and my wigs were in production. I received the wigs 3 weeks later directly from china with defects on 2 of them and totally different colors from what ordered. Not only were these wigs defective and unlike their pictures, the quality of the hair is not nearly worth the price of the wigs. They ignored all the emails I sent that had pictures of the defective wigs.
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Loss:
$350
Cons:
  • Poor quality products
  • Horrible customer service
Reason of review:
Damaged or defective
Anonymous
map-marker Sioux City, Iowa

DO NOT ORDER FROM THIS SCAM COMPANY

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The wig pictures are FRAUDULENT! The three wigs I recieved were the worse things I have ever seen. I would not even donate them to the Cancer Society. No way to contact Ewigsna. Stay away from them and the man, Martin Carter. This is a one-room scam. The site stating ewigsna.com reviews is his site as well. He has fraudulently posted those reviews. The site states delivery within a few days. I had to keep sending e-mails and, finally, had to contact PayPal to get a response that the wigs were mailed. Once I opened the box, there was no need to try any of the three on because they were so horrible. I sent them back paying $30.00 for postage and he never responds to e-mails and will no acknowledge receiving exactly what he sent.
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Loss:
$213
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Maidstone, Kent

Review from Maidstone, Kent

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Ewig company is not based in the UK people note it down. These *** are based in China alright. All those positive reviews are from them if you know what I mean. They use a company called Parcel Force most of the time. Totally cheap *** that they are, ordered a wig from them around two weeks ago and it was a complete dissapointment I mean seriously unbelievable. The *** low cheap minded was trying to persuade me to keep the rubbish product, apparently named as Loh Stella. There's no way anyone would get a refund etc, I did tried a lot. So, I just get so stressed out that I've sent the company, in the end, couple of seriously insulting emails that if I would've sent it too a cheap really really low pimp who sends his own sister to so called clients he would've stopped operating as a pimp for at least six months, you got may point?, if not than go a head order a wig of your choice and see what happens. Cheerio!!!!.
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Reason of review:
Bad quality
1 comment
Guest

I mean they use Parcel Force most of the time for delivering the stuff to your door. You can complain to the Fair Trade Authority all you want but, these cheap *** are operating in China conning people living in the U.K. The least and I mean the least you can do isnot to order aanything from these really cheap really low minded seriously greedy worthless *** bags at all.